Privacy Policy

Last updated: 11 November, 2024

Introduction and Who We Are

At Tresori, we are dedicated to protecting and respecting your privacy. This Privacy Policy (the “Policy”) explains how we collect, use, and safeguard your personal data when you interact with us, as the data controller, whether you are shopping in-store, browsing our website, or engaging with us through our events, social media, or other services.

In this Policy, references to “we,” “us,” or “Tresori” refer to Tresori group of companies, including Tresori Trading LLC, Al Quoz Industrial Area 3, Dubai, United Arab Emirates, who own and operate this site: https://tresori.com.

This Policy applies to the personal data you provide to us directly or that we may receive from other sources, as described in this Policy.

This Policy also outlines our practices when we use your personal data for purposes such as:

• Engaging with you as a customer, including providing information on our products, services, promotions, and events;
• Managing your purchases and transactions with Tresori, whether in-store or online;
• Responding to your inquiries and providing customer support; and
• Keeping you updated on new arrivals, exclusive offers, and other news relevant to Tresori’s community.

Please read this Policy carefully, as it also outlines your choices and rights regarding how we handle your personal data.

Personal data we collect about you

We process different categories of personal data to enable us to provide our products and services to you, as further described below:

• your name and contact information, including email address and telephone number;
• your location data;
• your billing information, transaction and payment card information;
• your contact history, purchase history and saved items;
• Information about how you use our website, IT, communication and other systems; and
• your responses to surveys, competitions and promotions.

We collect and use this personal data for the purposes described in this policy. If you do not provide personal data we ask for, it may delay or prevent us from providing our services to you.

How your personal data is collected

We collect most of your personal data directly from you through the following ways:

• in person when you visit our store, attend an event hosted by us or where we have a booth (e.g. QR scan or online registration);
• through our website, app or other platform where we provide our products and services;
• by telephone, text or email for any inquiries or customer support;
• by text or email when you subscribe to our newsletters;
• from publicly accessible sources;
• from a third party with your consent, e.g. through other individuals/companies engaged with us;
• from cookies on our website; and
• via our IT (and CCTV) systems when you visit our store.

How we use your personal data

Under the relevant data protection law, we can only use your personal data if we have a proper reason, as follows:

• where you have given your consent;
• to comply with our legal and regulatory obligations; or
• for the performance of a contract with you or to take steps at your request before entering into a contract.

Sharing your personal data

Marketing

We highly value your privacy and prioritize obtaining your consent for marketing communications. We use your personal data, anonymized and securely processed, to keep you updated on exclusive offers, promotions, and new product launches at Tresori.

As part of our commitment to transparency, we seek your explicit consent for all marketing activities. If our marketing practices change in the future in ways that require additional consent, we will request your permission separately and ensure our communications remain clear and informative.

You have the right to opt out of receiving marketing communications from Tresori at any time. Withdrawing your consent is easy and can be done by:

• Contacting us at [email protected],
• Using the ‘unsubscribe’ link in any of our emails, or
• Replying ‘STOP’ to text messages sent by us.

We are committed to treating your personal data with respect and will never share it with other organizations for marketing purposes.

Other purposes

We routinely share personal data with:

• third parties we use to help deliver our services to you, e.g. our partners, freelance designers, payment service providers*, warehouses and delivery companies; and
• other third parties we use to help us run our business, e.g. marketing agencies or website hosts.

*In case of such payment processing, your personal data may be collected by the payment processor directly and not by us. Therefore, we have no control over, and are not responsible for, third parties’ collection, storage, use and disclosure of your personal information.

We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on them to ensure they can only use your personal data to provide services to us and to you.

We may from time to time need to disclose certain information, which may include your personal data, to our legal and professional advisers, to comply with a legal requirement, or in response to a law enforcement agency request.

If there is a change of control in our business (whether by merger, sale, transfer of assets or otherwise), customer information which may include your personal data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your personal data in good faith and where required in the above circumstances.

How long your personal data will be kept

Safeguarding the privacy of your personal data is of utmost importance to us. We employ all reasonable means to ensure the secure handling and protection of your information while it is within our possession or control.

Your personal data is stored and protected in secure systems provided by our trusted third-party suppliers, including payment platforms. This measure is implemented to prevent any unauthorized use or access, guaranteeing the confidentiality and integrity of your data. We retain your personal data for the duration necessary to deliver our services to you and to comply with legal obligations, address disputes, and enforce our agreements effectively.

In the event of a security breach that compromises your personal data, Tresori is committed to promptly notifying you in accordance with the relevant data protection laws.

As part of our ongoing commitment to privacy, we follow responsible data management practices. Any personal information that is no longer needed is either destroyed or de-identified, wherever practicable, to ensure the continued protection of your privacy.

Transferring your personal data

It is sometimes necessary for us to transfer your personal data to countries outside United Arab Emirates. In those cases, we will comply with applicable data protection laws designed to ensure the privacy of your personal data.

Under the relevant data protection laws, we can only transfer your personal data to a country outside the United Arab Emirates where:

• the particular country ensures an adequate level of protection of personal data;
• there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you; or
• a specific exception applies under the relevant data protection law.

Any changes to the destinations to which we send personal data or in the transfer mechanisms we rely on to transfer personal data internationally will be notified to you.

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being lost accidentally or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Your rights

You have the following rights, which you can exercise free of charge:

• Withdraw Consent: You may withdraw your consent for services such as newsletters or other communications at any time. Simply email us at [email protected], and we will update your preferences. Withdrawing consent will not affect any use of your data that was lawful before the withdrawal.
• Access Your Data: If you would like to know what personal data we hold about you, feel free to reach out, and we will provide the information you need.
• Correct or Delete Your Data: Keep us informed if any of your details change—like your email address—and we will make the necessary updates. If you wish certain data to be deleted, contact us. While we will do our best to honor such requests; some legal obligations may apply.
• Limit Data Processing: If you prefer not to delete certain information but want to restrict its use, let us know your preferences, and we will accommodate as much as possible.
• Data Portability: We can provide your personal data in a portable format (such as a zip file) for convenience, and in some cases, assist with transmitting it to a third party, as per your written requests.
• Object to Processing: You have the right to object at any time to your personal data being used for direct marketing, including profiling. In certain cases, you may also object to other processing activities, such as when the processing is necessary for legal claims.
• Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, that have legal or similarly significant effects on you.
• Lodge a Complaint: If you have any concerns about our handling of your data, you have the right to lodge a complaint with the relevant supervisory authority.

For any of these requests or further assistance, don’t hesitate to reach out to us at [email protected].

If you would like to exercise any of these rights, please email, call or write to us.

Cookies

A cookie is a small text file which includes a unique identifier that is sent by a web server to the browser on your computer, mobile phone or any other internet enabled device when you visit an online site. Cookies and similar technologies are widely used to make websites work efficiently and to collect information about your online preferences. For simplicity, we refer to all these technologies as “cookies”.

Some of our web pages may contain electronic images known as web beacons (also known as clear gifs, tags or pixels) that allow us to count users who have visited our pages. Web beacons collect only limited information, e.g. a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any information that could directly identify you.

We use cookies and other tracking technologies to customize content and advertising, provide social media features and to see how our visitors move through our website. We use this information to make decisions about ways to improve the services we offer you.

We may engage third party tracking and advertising providers to act on our behalf to track and analyze your usage of our website through the use of cookies. These third parties collect, and share with us, usage information about visits to our website and, sometimes by correlating this information with other information (e.g. your IP address), measure and research the effectiveness of our advertisements, track page usage, help us target our recommendations and advertising, and track use of our recommendations and advertisements.

Cookie Type     What these cookies do

• Essential cookies: These cookies are essential for parts of our website to operate. They enable users to move around our website and allow us to recognize a user within our website so that we can provide them with services they asked for such as remembering the user’s sign-in details.
• Social media cookies: These cookies allow users to share our websites on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies of the social media provider for how their cookies work.
• Performance cookies: These cookies collect information on how users use our websites, in order to help us improve areas such as navigation, and to help us fix technical issues or errors. For example, we use these cookies to help us understand how you arrive at our website, browse or use our website and highlight areas where we can improve our website.
• Functionality cookies: These cookies help us customize our website content based on a user’s preferences. They remember the user’s choices, their language, the country pages visited and any changes the user makes to text size or other parts of our website pages. The information these cookies collect may be anonymized and they cannot track browsing activity on other websites.

How do I reject cookies?

If you do not want to be tracked by Google Analytics cookies you can opt-out by installing a browser plug-in here: https://tools.google.com/dlpage/gaoptout/.

At any time, you can prevent cookies from being set on your browser. For instructions on how to block, delete or disable any cookies, please consult your browser’s ‘Help’ or ‘Support’ section. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website. Please consult the following links for information on cookie management and blocking according to your browser:

Changes to this privacy policy

We may change this privacy notice from time to time. Please check this page.

Where there are substantial changes to our privacy policy and our processing of your personal data, we will email you and may require your consent.

How to contact us

Tresori Trading LLC

Al Quoz Industrial Area 3,

Dubai, United Arab Emirates

[email protected]